Capturing guest experiences on pandemic measures enforced by selected hotels in Tagaytay city: Basis for an enhanced health and safety management framework

This study investigates the impact of pandemic measures enforced by selected hotels in Tagaytay City, Philippines, in response to the COVID-19 pandemic. The research assesses the implementation of health and safety management system elements, demographic profiles of both guests and employees, and their perceptions of these measures. Findings reveal differences in perception between employees and guests, emphasizing the importance of tailored communication strategies and comprehensive training. Recommendations include improving employee satisfaction, customizing safety measures for different age groups, aligning with government guidelines, and promoting responsible tourism practices to enhance the overall health and safety flow for three-star hotels in Tagaytay City. This study contributes to the ongoing discussion of pandemic measures' impact on the hospitality industry in a post-COVID-19 world.