Evaluation on service quality and student satisfaction: Basis for enhancement and sustainability

This study was conducted to determine the level of student satisfaction on service quality of the health care unit, cafeteria and dormitory of Iloilo State College of Fisheries - Dingle Campus. Specifically, it sought answers to the following questions: What is the level of student satisfaction on service quality of the health care unit, cafeteria and dormitory when taken as a whole? What is the level of student satisfaction on service quality of the health care unit, cafeteria and dormitory when grouped as to course and sex? What are the problems encountered by the students in the different services offered by the College? What interventions may be utilized to increase students’ satisfaction of the services offered? A validated researcher-made survey questionnaire was utilized as instrument of this study. The respondents were the randomly selected students of Iloilo State College of Fisheries-Dingle Campus. The findings of the study revealed that the students were satisfied of the College Health Care Unit, Cafeteria and Dormitory Services. Both male and female students showed a satisfied level of the College services. As to course, the IT and CHM students showed a satisfied level of College services while the teacher education students and Agriculture students showed a moderate satisfaction of the College services. For the specific services, the CoED students were dissatisfied of the Dormitory service and gave moderate level of satisfaction on Health Care Unit and Cafeteria while the rest of the students were satisfied of all the services offered by the College. An intervention plan was created to resolve issues pertaining to the services offered by the College which indicated whether these issues were addressed and/or accomplished.