Quality assessment of the teaching process done by the students

By applying new practices in university activities, quality measuring has become a regular activity that has been given a key place in the evaluation of universities. This paper sheds light on the different treatment of the same topic - the quality of teaching at higher education institutions in Bosnia and Herzegovina. The goals of the research are scientific determination of the situation in the field of assessing the quality of the teaching process from the perspective of students in BiH, presentation of the theoretical basis, pointing out the need for further research in this field. This research analyzed 10 institutions, ie instruments from public and private universities in BiH. The existing documentation was analyzed at each observed institution, so that a complete insight into the situation in the field of quality evaluation in the perception of the teaching process by students was achieved. Interviews were conducted with all persons in charge of the quality assurance system, and samples of complete results of conducted evaluations were obtained from a number of institutions. At those institutions where the results were obtained, the evaluation process was monitored. The descriptive method describes the observed institutions and instruments with a scientific approach, and the collection and processing of data enables interpretation in the context of previously explained theoretical approaches. By applying the causal method, the influences of the present factors, the directions and direction of their actions and the mechanisms for overcoming the negative influences in the entire process are clearly identified. All this was done by applying comparative analysis. The comparison was made with theoretical settings, but also between individual instruments. Descriptive statistics were used to process the data using IBM SPSS Statistics V.20.0.0 on several data sets collected with the tools used. The conducted research determined in detail the situation in the field of assessing the quality of the teaching process at higher education institutions in BiH. Higher education institutions do not have a comprehensive approach or instruments on the basis of which they could state with certainty that the measured level of quality of the teaching process is in fact a complete and real assessment. In the interviews conducted, only in two out of ten cases the respondents were able to answer the question of the chosen approach to quality measurement, while other respondents were not able to answer this question, so we conclude that there is no clearly defined approach to quality measurement. The systemically collected information will have multiple usability and significance, and will also be an additional indicator of the quality of the teaching process.