Introduction: The survey conducted by WHO in 2019 found 194 countries, palliative care funding is available in 68% of countries and only 40% of countries where palliative care costs are affordable. Family assistance in palliative care for advanced cancer patients is very important to improve the quality of life of patients. The purpose of this study was to explore the experience of families in providing palliative services to advanced cancer patients at home. Methods: The method in this study is a qualitative research design with a phenomenological approach model with data collection techniques with in-depth interviews (In Depth Interview) of six participants and snow ball sampling data collection methods. Result: Two themes were found from the family's experience of undergoing a palitive service program for advanced cancer patients, namely the patient is aware of his condition and the family is worried and sad about the patient's condition. The palliative care program that families do to patients at home is a very valuable experience for families as patient companions. Conclusion: The family feels sad about the patient's condition but the family must also sincerely accept one of the family members experiencing a sick condition, because the patient is also aware of the condition experienced, so it needs a qualified patient companion role in caring for patients