Evaluation of the psychosocial care of displaced people from the center in Bamako

The crisis in northern Mali in 2012 spread to the center in 2018. This crisis caused populations to experience extreme situations of stress, anxiety and terror that led to significant population displaced. During and after the hostilities, several displaced persons from the center (PDC) received psychosocial support (PSS) intended to rescue them and help them cope with the difficulties encountered. The objective of the study presented here is to evaluate in these displaced people from the center, the satisfaction of the SPS received with a view to improving the services offered to the victims of dramatic events. Using a psychosocial support satisfaction scale distinguishing between social and psychological aspects, and an interview guide, 60 people displaced from the center were interviewed at the Faladié site, in the district of Bamako. The results obtained show that the vast majority of PDCs were satisfied with the SPS received. Moreover, the number of PDCs satisfied with the social aspects of the support is higher than that observed for the psychological aspects. These observations therefore suggest a formalization and professionalization of the psychosocial care of the victims of dramatic events, a better adaptation of the psychosocial care taking into account the individual differences between the victims, the facilitation of the reconciliation process by the satisfaction of the SPS received.