Organizational communication moderates the influence of transformational leadership and human capital on the performance of tourism service employees in the Riau province environment

This study employs the resource-based view theory and contingency theory as theoretical frameworks to empirically investigate the role of organizational communication in moderating the influence of transformational leadership and human capital on the performance of tourism service employees in the Riau province environment. The data were processed using Partial Least Squares Structural Equation Modeling (PLS-SEM). This study posits organizational communication as a strategic approach to enhance employee performance. The research findings indicate that transformational leadership significantly influences employee performance, and human capital similarly exerts a significant influence on employee performance. Organizational communication assumes a moderating role in influencing the impact of transformational leadership on employee performance, as well as in influencing the impact of human capital on employee performance. These findings substantiate the Resource-Based View theory and contingency theory, emphasizing the attainment of competitive advantages through employees, whereby leaders must create opportunities for employees to express suggestions, ideas, and criticism in accordance with varying conditions and situations to achieve optimal performance.